Staff from Ray White Forster-Tuncurry have gone above and beyond their roles as real estate employees in recent weeks by turning to vulnerable members of the community and asking: "What can we do to help?"
The agency sent out more than 6000 flyers urging locals to call the office if they needed a hand with anything and received a raft of requests from residents who didn't know where else to turn.
Touchingly, they were able to help local resident Noelene Morris, who had been unable to get out to buy her groceries.
Her son, Greg Chamberlain, said the gesture was unexpectedly kind and made his mother feel special at a challenging time.
"My mother is 84 years old and a little frail, she rang the Forster-Tuncurry branch after receiving the flyer and said she had been unable to get out and get any groceries for a week or two," he said.
"Unbelievably, they sent a young lady around, who took a list from mum, and went and did all her shopping for her. She returned and helped mum put the groceries away, then refused to take any money."
Mr Chamberlain said his mother was so touched by the gesture she had since left strict instructions that when her house was sold the agent would have to be from Ray White.
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Ray White Forster-Tuncurry director, Daniel Cross, said the idea came to fruition after the staff expressed their desire to give back to the community during the COVID-19 lockdown.
"No one else is doing it, we were feeling restricted and we just felt like everything was so negative and everyone was down so we thought: 'What can we do to help?'" he said.
"Many residents in the area are quite vulnerable as we have a large retirement population so we said to ourselves we are young and we can help."
Mr Cross said the office had received some great feedback from the community and he was proud of everything his team had done.
"At the end of the day we are a community and we are here to help each other especially during this time of uncertainty," he said.
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