Good customer service is at the core of creating a great customer experience, whether it is a long-term client or a first-time buyer.
But, what is good customer service and how does a business create a great customer experience?
Forster Tuncurry Business Chamber would like to help business owners and operators achieve this goal.
The July monthly breakfast meeting is all about how to create "human to human" experiences and giving strong, loyal, long lasting relationships that will benefit your customer and your business.
Beach Geek managing director, Hector Lucenti has taken his customer database from one to more than 2000 clients in under five years is the special guest.
Chamber secretary, Maxine Calladine said Hector would share his wealth of experience to challenge the way we think about customer service and help you to build on what you're already doing well.
"Join us at our July breakfast and learn more about:
- Who is your customer?
- Are your customers really "always right?"
- Customer service vs customer experience
- Funnelling your customers
- Strengthening your customer relationships "The After Sale"
"And, why not bring along your most valued customer service team member or a colleague so together you can take what you learn at this meeting and put it into action in your business?
"We look forward to welcoming you at our July meeting."
The meeting will be held from 7am on July 30 at Club Forster.
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