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Category: Excellence in Tourism and Hospitality
Winner: BIG4 Great Lakes at Forster-Tuncurry owned by Jan Richter
Fairfax Media spoke with park manager Margaret Shannon to ask a few questions about BIG4 Great Lakes at Forster-Tuncurry.
FM: Congratulations Margaret, can you tell us how long the business has been operating?
MS: The BIG4 Great Lakes has been a caravan park for over 40 years, however has been under the current owners since 2003.
FM: What is the purpose of the business?
MS: We aim to provide more than just caravan and camping sites and accommodation; a stay at the BIG4 Great Lakes should be an experience, an opportunity to be a part of a camping community and to make memorable memories with friends and family.
FM: What does this nomination mean to you and the business?
Being recognised by other business owners in a region where tourism is a key driver of our economy is an amazing opportunity to highlight the contribution the caravan and camping sector makes to the industry.
FM: How many staff members do you have and what do they do?
MS: We have a roster of over 25 staff in housekeeping, grounds, office and our café/shop.
FM: What are the top three services you offer your customers?
MS: Guest on our sites are well catered to with some of the cleanest amenities you will find in a caravan park, a tractor service to put larger caravans onto sites and a daily rubbish collection service.
Those who choose to stay in one of our 41 cabins enjoy use of the park facilities including heated pool and jumping pillow, waterfront views and a high standard of housekeeping.
FM: What is the secret to your success?
MS: We don’t settle for meeting expectations – we are always looking for creative, innovative ways to exceed the service or product expectations of our guests.
FM: What are the future directions or goals for the business?
MS: We are committed to maintaining high standards and continuing to improve where we can.
Collaborating with organisations and other operators will remain a focus to assist with promotion of the region and in driving visitation, especially during traditionally quieter times.
FM: Is there anyone you would like to thank or acknowledge?
This award win is dedicated to our team of staff; Erica, Naomi, Kathy, Alice, Sheryl, Matt, Les, Jaime, Steve, Bruce, Glenda, Kristy, Terry, Grace, Hayley, Joanne, Prue, Trish, David, Christine, Sasha, Rachel, Bianca, Ben, Elaine, Mary, Jack and Eli.
For further information about Big4 Great Lakes go to their website here